Retail Customer Service Associate

$43,264 - $50,835/Yr

FedEx - Fremont, CA

Full-time - Entry Level

Fremont, CA

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand customer needs and provide appropriate solutions. This role involves taking orders, coordinating store activities, providing product information, and managing various equipment and tasks within the store. The associate will also ensure customer satisfaction by resolving issues and maintaining a clean and safe retail environment.

Responsibilities

• Deliver a positive customer experience by understanding individualized customer needs.
• Provide expertise in printing, signs, graphics, and shipping product lines.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping.
• Set up and operate printing and binding equipment.
• Maintain a safe, clean, and orderly retail store.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training store team members and follow supervisors' instructions.
• Stay current on retail store merchandising materials and ensure proper display of products.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to function in a fast-paced environment under pressure.

Benefits

• Dental insurance
• Tuition reimbursement