Retail Facility Manager - Competitive Pay & Incredible Culture!

$67,725 - $67,725/Yr

Goodwill - Spokane, WA

Full-time - Mid Level

Spokane, WA

Social Assistance

About the position

The Retail Facility Manager is responsible for overseeing store operations, managing personnel, ensuring financial performance, and supporting Workforce & Family Services activities. This role emphasizes outstanding customer service, effective management of donations, and maintaining a clean and orderly production environment. The manager will also ensure compliance with organizational policies and maintain a positive working relationship with staff.

Responsibilities

• Provide outstanding customer service.
• Effectively manage collections to ensure proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and waste.
• Ensure facility maximizes used goods processing through proper application of Production Standards: sorting, preparing, and pricing items for sale.
• Ensure production goals are met or exceeded on a consistent basis.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Maintain a clean and orderly production environment.
• Ensure machinery and/or devices are in proper working order.
• Responsible for compliance of workers with established organizational and departmental policies, procedures, and standards.
• Maintain floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting rooms, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensure doors, odor controls, cash registers, vending machines, and restrooms are in proper working order.
• Submit maintenance work orders when they are not.
• Maintain the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Ensure subordinate supervisors are given the tools necessary to meet expectations for which they are held accountable.
• Develop and maintain smooth, cooperative working relationships and communications with peers and subordinates while demonstrating an awareness of and consideration for the opinions and feelings of others.
• Ensure effective and efficient store budget management including maintaining positive control, achieving processing goals, generating revenue and controlling expenses.
• Ensure all loss prevention matters are reported and investigated in a timely manner.
• Ensure the proper operation in all areas of the facility of security and safety systems including but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, and fire extinguishers.
• Ensure proper handling of cash and all forms of media through enforcement of POS procedures and accurate and timely submission of proper reports.
• Ensure subordinate management and employees are being developed to the highest standards possible.
• Other related duties as assigned.

Requirements

• Valid Driver's License with personal auto insurance.
• Associate's degree; Bachelor's degree in a related field preferred.
• Four to five years of related production/retail management experience or equivalent combination of education and experience.

Nice-to-haves

• Experience in team development.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance