Retail Merchandise Associate

$31,200 - $32,240/Yr

Marshalls - Lenox, MA

Part-time - Entry Level

Lenox, MA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Merchandise Associate at Marshalls is responsible for delivering an exceptional customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to operational and merchandise standards. This role supports the store's culture of honesty and respect while promoting credit and loyalty programs, processing transactions, and participating in store recovery efforts.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers.
• Adhere to operational, merchandise, and loss prevention standards.
• Cross-train to work in multiple areas of the store as needed.
• Accurately ring customer purchases and returns, counting change back according to established procedures.
• Promote credit and loyalty programs to customers.
• Maintain and uphold merchandising philosophy and follow established procedures and standards.
• Process and prepare merchandise for the sales floor according to company standards.
• Participate in store recovery throughout the day as needed.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects with or without reasonable accommodation.
• Effective collaboration with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance