Retail Operations Manager

About the position

The University of Wisconsin-Green Bay welcomes your application for the Retail Operations Manager. Reporting to the Phoenix Store Manager, this position provides direct support for both the Phoenix Store operations and oversees all aspects of the Phoenix Club food service operations. This position will also provide back-up support for on-campus events.

Responsibilities

• Supervises, trains, and/or directs daily operations of staff and a retail facility to adhere to established standards
• Audits and maintains retail inventory and completes orders for new products when necessary
• Provides, monitors, and evaluates customer service of retail staff and engages guests by providing information and resolving customer issues and concerns
• Operates and monitors cash handling equipment and related functions; and performs routine financial management activities
• Campus Event Support

Requirements

• High School Diploma or equivalent at time of application
• Demonstrated ability to work with a diverse customer population
• Demonstrated experience leading entry level employees
• Demonstrated customer service skills
• Demonstrate strong communication skills
• ServSafe Certified or ability to get certified upon appointment

Nice-to-haves

• Associates degree with 2+ years of professional experience or Bachelor's degree
• Experience hiring, training and supervising student staff
• Experience working in a retail and/or food service environment
• Experience working at a college or university environment

Benefits

• Hourly wage range of $23.08 - $25.96
• Additional $0.80 per hour for all weekend hours worked, as well as for all hours worked between 6 p.m. and 6 a.m.
• Health insurance options with annual deductibles as low as $250/individual and $500/family
• Dental and vision insurance
• Life insurance options, AD&D and Accident insurance
• Flexible Spending and Health Savings Accounts
• Participation in the Wisconsin Retirement System (WRS) with immediate employer contributions
• Supplemental retirement savings programs including a 403(b) and Deferred Compensation
• Paid leave benefits including 9 legal holidays, 36 hours of personal holiday, and between 96-130 hours of sick leave annually
• Vacation days earned based on years of service and employment type