Retail Optical Clerk

About the position

The Retail Optical Clerk at Pearle Vision in Lakewood, CO, is responsible for providing administrative support in a retail optical environment. The role focuses on customer service, managing phone calls, scheduling appointments, and maintaining patient records. The ideal candidate should possess strong attention to detail and a pleasant demeanor, contributing to a positive workplace atmosphere.

Responsibilities

• Answer and direct all incoming phone calls
• Take messages and pass them on to co-workers and the Manager
• Provide customers with paperwork to fill out before their eye exams or sales
• Make and confirm eye exam appointments
• Gather information on vision insurances from customers
• Pull all patients' files for today and tomorrow
• File away patients' records in the filing cabinet
• Call patients to inform them their contact lenses or eyeglasses have arrived
• Input customer records into the computer
• Perform light cleaning tasks such as vacuuming and cleaning windows
• Print and attach price tags on frames
• Pull and file insurance records
• Complete other miscellaneous clerical tasks

Requirements

• Excellent phone manners
• Basic administrative background
• Comfortable using personal computers
• Familiarity with MS Word and Excel
• Pleasant phone voice and mannerism
• Desire to work hard and get things done
• Experience in a retail or clerical establishment
• Attention to detail and follow-up
• Reliable and dependable
• Great people skills

Nice-to-haves

• Experience in optical retail
• Knowledge of vision insurance processes

Benefits

• Competitive hourly wage
• Employee discounts
• Paid time off