Retail Photo Operations Assistant Manager - Pirates Voyage Panama City Beach

About the position

As an Assistant Retail Photo Manager, you will greet guests and create Magic Memories by providing world-class service. You will assist in leading a retail team to achieve sales goals. Your responsibilities will include running all operational aspects of a high-volume souvenir photography retail operation, acting as lead manager in the absence of the Retail Photography Manager, and providing floor supervision and administrative duties to ensure the team stays focused on guest service and sales goals. You will develop, train, and motivate staff to achieve desired guest service and financial results. Additionally, you will ensure excellent customer service by responding to guest requests, expectations, and needs, and you will have the opportunity to meet and interact with people from all over the world. Your role will also involve taking photos and providing guests with a memorable experience and souvenirs to take back home and share.

Responsibilities

• Greet guests and create Magic Memories by providing world-class service.
• Assist in leading a retail team to achieve sales goals.
• Run all operational aspects of a high-volume souvenir photography retail operation.
• Act as lead manager in the absence of the Retail Photography Manager.
• Provide floor supervision and administrative duties to ensure the team stays focused on guest service and sales goals.
• Develop, train, and motivate staff to achieve desired guest service and financial results.
• Ensure excellent customer service by responding to guest requests, expectations, and needs.
• Take photos and provide guests with a memorable experience and souvenirs.

Requirements

• High school diploma or general education degree (GED).
• 1-year people management experience and/or training, or equivalent combination of education and experience.
• 2 years previous guest service experience preferred, but not required, within the hospitality, food, and beverage, or retail industries.
• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management.
• Ability and drive to assist in this 'hands-on' role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment.
• Excellent written and verbal communication skills with customers, management, and cross-functional team members.
• Professional communication skills and appearance.
• Ability to support operations 7-days a week, including weekends, evenings, and holidays.
• Experience in digital photography a plus, but not required.
• Background check.

Benefits

• Starting rate $17.50/hr
• Opportunity for growth and advancement
• Fun culture and atmosphere
• Paid training