Retail Program Manager - Raleigh

About the position

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975. To support our growth, ARS has partnered with leading home improvement retail stores to offer heating, cooling, and indoor air quality solutions to their customers. The team has been entrusted with several store locations to generate leads, and we are now seeking a motivated leader to oversee this program and ensure its success.

Responsibilities

• Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals.
• Manage hourly/daily associates performance, schedules and activities to achieve service center goals.
• Hold weekly associate meetings to inform, educate, and motivate individual team members.
• Provide individual and team progress updates vs. goals.
• Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
• Create competitive atmosphere between associates with internal contests for leads or challenges to a neighboring branch such as a 'race' to a pre-determined goal, etc.
• Spend 60-65% of time in the field with SSAs and retail store management.
• Meet and/or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, staffing, and leads run.
• Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management.
• Meet with retail store managers and/or home services team members to provide performance updates and notify of schedule or staffing changes.
• Schedule and implement planned store 'events', being sure to involve Store Management.

Requirements

• Strong interpersonal, organizational, communication and selling skills are required.
• Must have two years of demonstrated sales experience.
• The ability to work evenings and weekends with minimal supervision is also required.
• This job requires the ability to read and interpret training material.
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.

Benefits

• Access to insurance available at 31 days of employment
• Low-cost Medical Insurance options, starting at $5 per week
• Dental and Vision Insurance options
• Health Savings Account or Flexible Spending Account
• 401(k) with company match
• Paid Time Off & Holiday Pay
• Company paid life insurance