Retail Sales Associate, Full Time (Customer Operations) - South Hills Village

Old Navy - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Sales Associate at Old Navy is responsible for engaging with customers and providing exceptional service while promoting the brand's products. This role focuses on building customer loyalty and delivering a premium shopping experience through effective communication and operational efficiency.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Educate, inform, inspire, and outfit customers using product expertise.
• Provide information on current merchandise assortment, store promotions, and events.
• Execute operational processes effectively and efficiently.
• Acknowledge and assist customers; locate merchandise efficiently using various methods.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Respond courteously and promptly to internal and external requests.

Requirements

• Strong communication skills and ability to engage with customers and team members.
• Problem-solving skills with a focus on continuous improvement.
• Ability to handle customer interactions and potential issues professionally.
• Basic information-gathering skills to solve problems.
• Willingness to learn procedural knowledge through on-the-job training.

Benefits

• 50% off regular-priced merchandise at Old Navy, Gap, and Athleta, and 30% off at Outlet for all employees.
• Competitive Paid Time Off plan.
• Up to five "on the clock" hours each month to volunteer at a charity of choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.