Old Navy - Virginia Beach, VA
posted about 2 months ago
Full-time - Entry Level
Virginia Beach, VA
10,001+ employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
As a Retail Sales Associate at Old Navy, you will play a crucial role in delivering exceptional customer service and creating a welcoming shopping experience. Your primary responsibility will be to engage with customers, educate them about products, and promote brand loyalty while effectively executing operational processes.
Responsibilities
- Engage and connect with customers by providing excellent customer service.
- Become an expert in the brand's selling behaviors and leverage them with every customer interaction.
- Acknowledge and assist customers, locating merchandise efficiently using various methods.
- Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote loyalty by educating customers about loyalty programs.
- Leverage omni-channel offerings to deliver a frictionless customer experience.
- Support sales floor, fitting room, checkout, and back of house processes as required.
- Respond courteously and effectively to internal and external requests.
Requirements
- Experience in customer service.
- Good communication skills and ability to utilize technology effectively.
- Problem-solving skills with a focus on continuous improvement.
- Ability to handle customer interactions and potential issues professionally.
- Basic information-gathering skills to solve problems.
Nice-to-haves
- Ability to learn procedural knowledge acquired through on-the-job training.
Benefits
- 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta.
- 30% off at Outlet for all employees.
- Competitive Paid Time Off plan allowing up to five hours each month for volunteering.
- Extensive 401(k) plan with company matching for contributions up to four percent of base pay.
- Employee stock purchase plan.
- Medical, dental, vision, and life insurance.
