Retail Sales Consultant (Long Term Career)

Comcast • North Haven, CT

395d • $53,435 - $53,435

About The Position

The Retail Sales Consultant position at Comcast/Xfinity offers a long-term career opportunity in a dynamic retail environment. This role focuses on providing exceptional customer service and sales expertise in mobile phone solutions, while also being part of a fast-growing team within one of the nation's leading technology companies. The position emphasizes a customer-first approach and aims to exceed customer expectations through personalized service and technical knowledge.

Requirements

• Bilingual Spanish / English candidates preferred.
• Open availability for hours/days.
• High School Degree or equivalent.
• Technical or similar background and/or high aptitude for technical service.
• Generally requires 0-2 years related experience.

Responsibilities

• Takes a customer-first approach with all customer interactions.
• Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engage in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.

Benefits

• Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision.
• 401k available after 90 days.
• Paid training.
• Free Comcast/Xfinity courtesy services (cable, high-speed internet, etc.).
• Paid time off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment.
• Tuition Reimbursement (where applicable).
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: High school or GED
• Number of Employees: 10,001+ employees