Retail Sales Manager 1

$39,624 - $70,824/Yr

B-per Electronic - Poway, CA

Full-time - Mid Level

Poway, CA

101-250 employees

Telecommunications

About the position

The Retail Store Manager at My Wireless is responsible for leading a team of Retail Sales Associates to deliver exceptional customer service and achieve sales targets. This role involves coaching, training, and developing team members while managing daily store operations, including hiring, scheduling, and maintaining a clean and safe environment. The manager will also focus on building a loyal client base and ensuring compliance with company policies and legal requirements.

Responsibilities

• Train and lead a team to deliver extraordinary customer experiences that exceed sales targets.
• Supervise daily operations of the store, including hiring, scheduling, and coaching team members.
• Achieve location goals by coaching and developing team members to meet Key Performance Indicators.
• Maintain staffing through employee retention, recruiting, and training.
• Build a steady client base through ethical and customer-centric business practices.
• Establish business accounts by partnering with the AT&T Signature team and holding community events.
• Maintain a clean and safe store environment through inventory counts and merchandising.
• Initiate, coordinate, and enforce operational policies and procedures.
• Comply with legal requirements to uphold the stability and reputation of the location.
• Stay informed of professional and technical knowledge by attending workshops and reviewing publications.

Requirements

• 1 year management experience in a similar field, preferably in the Wireless Industry.
• 1 year retail or customer-facing sales experience.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Demonstrated ability to meet performance and operation standards.
• Ability to motivate, lead, and coach to results.
• Strong organizational skills and attention to detail.
• Highly effective communication and interpersonal skills.
• Must be at least 18 years of age and have a High School diploma or equivalent.

Nice-to-haves

• Bilingual (Preferred but may not be required depending on location).
• Bachelor's degree (Preferred).
• Retail or customer-facing sales experience in the telecommunications industry (Preferred).
• Experience prospecting through outbound calls (Preferred).

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid training
• Pet insurance