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The position operates a customer service window to provide customers with quality service on a variety of transactions. The role includes providing technical direction and training for other customer service representatives. The employee is expected to demonstrate competencies in bank operations and maintain a high level of accuracy and balancing skills. The position requires knowledge of Consumer Bank Customer Service Expectations and the ability to offer exceptional customer service as outlined by Branch Management. The employee will utilize various computer systems to identify customers, verify transactions, and protect against fraud while processing deposits, withdrawals, and other banking services.
