Retail Store Manager Job Details | Nestle Operational Services Worldwide SA

About the position

If you're motivated by meaningful work that directly contributes to the wellbeing of your community, the Nestlé Quality Assurance Center can offer you an unparalleled career. Our team is committed to being a force of good, protecting the safety and wellbeing of consumers across the nation. We provide comprehensive testing services to all of Nestlé's production facilities and co-manufacturers, ensuring that our food and beverage products meet the highest safety, quality, and regulatory standards. As an organization, we're driven by our mission to strengthen consumer trust, and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm. Step into the role of Boutique Manager at Nespresso at Easton Town Center, where you are not just the leader of the store, you are the face of the brand setting the tone for the team to bring our brand to life for our employees and customers! You will lead and inspire a high-performing team to optimize sales, service, and operations, all while ensuring a seamless and inviting customer experience. Your leadership will be pivotal in executing innovative store strategies to drive performance goals and achieving impressive sales growth. You will have an entrepreneurial mindset to connect with the community, build our brand, and share the Nespresso story and values with passion. Join us in creating success for our global brand and leading a winning team to make a lasting impact!

Responsibilities

• Recruit, hire, and develop people to drive a culture of high performance and engagement.
• Recognize and reward excellence while addressing any performance issues promptly.
• Create personalized development plans and provide ongoing feedback to help your team thrive.
• Lead and inspire others to learn and grow through coaching and mentoring.
• Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience.
• Uphold the Nespresso culture and values, fostering an engaged and motivated team.
• Drive team performance by setting clear targets and providing guidance to your team.
• Monitor and evaluate performance regularly, implementing strategies for continuous improvement.
• Ensure adherence to standard operating procedures and manage inventory efficiently.
• Collaborate with the District Manager to control labor costs and expenses effectively.
• Promote a safety-conscious culture and adhere to Nestlé's Safety, Health, and Environmental policies and procedures.
• Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
• Think entrepreneurially to create community-building channels through experimentation and collaboration.
• Be an agile coffee expert, using storytelling to share your knowledge of our coffee and sustainability practices with customers.

Requirements

• 4+ years of professional experience in a fast-paced or luxury retail environment.
• 3+ years of supervisory experience in people management and development of direct reports.
• High School Diploma or GED required; Bachelor's degree preferred.
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture.
• Availability to work open and closing shifts, weekends, and holidays.
• Ability to travel as required.

Benefits

• Competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Excellent training programs that empower you to take ownership of your career journey.
• Supportive and collaborative team environment.
• A free Nespresso machine and coffee product allowance.
• 401k with company match.
• Educational reimbursement.
• Health and mental wellness programs.
• DE&I resource groups.
• Commuter benefits.
• Pet adoption reimbursement.
• Employee recognition program.
• Discounts at over 2,000 companies.