About the position
As a Retail Store Manager at Spectrum, you will empower your team to exceed goals while showing a keen interest in their development and professional growth. You will inspire your team, sharing your subject-matter expertise and cultivating creativity within an incentive-based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum's leading services, including Spectrum Internet, mobile, TV, and voice. You will collaborate with peers to build high-performing teams through best practice sharing, coach and develop sales representatives to reach their personal and professional goals, and ensure store success by building positive customer relationships while utilizing probing techniques to overcome obstacles. Additionally, you will communicate with customers in a retail setting, delivering a positive company image while exceeding operational metrics.
Responsibilities
- Inspire and empower the retail sales team to exceed goals.
- Coach and develop sales representatives to achieve personal and professional growth.
- Build positive customer relationships and utilize probing techniques to overcome obstacles.
- Collaborate with peers to share best practices and build high-performing teams.
- Ensure store success by exceeding operational metrics.
Requirements
- 3-5 years of sales and customer service experience.
- Experience working inside a retail store environment.
- High level of comfort with personal technology.
- Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
- Valid driver's license, satisfactory driving record, auto insurance, and reliable personal vehicle.
- Ability to lift up to 35 lbs. and stand for prolonged periods.
Nice-to-haves
- Bachelor's Degree or equivalent work experience.
- 1+ years of management experience.
- 1-3 years of telecommunications/wireless experience.
Benefits
- Dynamic growth opportunities within the company.
- Competitive pay with generous commissions and base salary.
- Supportive teams that foster networking and growth.
- Comprehensive pay and benefits package that supports employee well-being.
