Retail Store Manager

About the position

This position is responsible for driving retail business operations at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, to help fund the Goodwill mission of ending unemployment. The role involves leading Assistant Store Managers, Production Team, and Donation Attendants, focusing on people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of Team Members.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Serves as a Goodwill ambassador to the community.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations.
• Ensures that Production Team processes, prices, and displays product per company standards.
• Partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures that Team Members are operating per company standards and procedures.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews).
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Requirements

• High School Diploma or equivalent.
• Two years’ work experience in Retail Management, preferably thrift.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Valid drivers’ license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays