Retail Store Manager

About the position

Retail Store Managers are in charge of the staff, operation, and presentation of their New Balance store. They inspire their team and set the tone, consistently demonstrating our core values of integrity, teamwork, and total customer satisfaction.

Responsibilities

• Create and maintain a 'Total Customer Satisfaction' culture by ensuring your team is 100% trained on the NB GUEST service model.
• Set the store's strategic direction to reach sales and budget goals.
• Hire awesome people to work with you and take ownership of their growth and development.
• Think outside the box to boost store traffic and hit financial marks.
• Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly.
• Keep your store looking fresh by upholding visual merchandising standards.
• Coordinate volunteer opportunities to build our brand within the communities we serve.
• Analyze market trends in tandem with District Manager to effectively drive sales.
• Maintain positive employee relations and open lines of communication throughout the store.
• Communicate with District Manager on coaching strategy and conflict resolution.
• Conduct regular employee performance reviews to keep your team top notch.
• Promote and follow safety protocols.

Requirements

• Must be 18 years of age or older.
• 3-6 years’ store management experience (some stores in high volume areas may require more).
• B.A. in Business Administration or related field preferred.
• Proficiency with POS systems and Microsoft Office.
• Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.
• Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).

Benefits

• Comprehensive traditional benefits package including three options for medical insurance, dental, vision, life insurance, and 401K.
• Opportunities for online learning and development courses.
• Tuition reimbursement.
• $100 monthly student loan support.
• Various mentorship programs.
• Yearly $1,000 lifestyle reimbursement.
• 4 weeks of vacation.
• 12 holidays.
• Generous parental leave.