Retail Store Specialist

About the position

The Store Specialist role at Ocean State Job Lot is essential for creating a positive and engaging customer experience. This position involves handling customer service, processing transactions, and ensuring the smooth operation and merchandising of assigned areas while adhering to company policies and guidelines. The role also includes oversight of assigned associates and activities, contributing to a welcoming environment for customers.

Responsibilities

• Provide exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, and handle transactions accurately.
• Promote company-wide customer initiatives such as donations, loyalty programs, and promotions.
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to company guidelines.
• Train and coordinate assigned associates, managing breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Requirements

• Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Must be 18 years of age or older.

Nice-to-haves

• Availability to work as needed by the business including nights and weekends.

Benefits

• 30% store discount for all team members.