Retail Support Associate - Shoe Expeditor, Fayette Mall - Full Time

Macy's • Lexington, KY

396d • $31,200 - $38,480

About The Position

As a Shoe Expeditor at Macy's, you will be integral to the Women's Shoe department, ensuring efficient operations by quickly locating and delivering products to sales colleagues while maintaining a clean and organized environment. This role emphasizes exceptional customer service and requires a collaborative spirit to enhance the shopping experience for customers.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter able to adapt quickly to changing customer expectations and needs.
• Resourceful and responsive to changing priorities.
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors, and read and understand employment policies and safety rules/procedures in English.

Nice To Haves

• Experience in retail or customer service environments.
• Familiarity with operating cash registers and handling transactions.

Responsibilities

• Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
• Ensure a positive shopping experience by addressing customer concerns and resolving issues promptly.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Ensure stock room is organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department to ensure a seamless shopping experience for customers.

Benefits

• Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program (mental health and financial literacy resources).
• Fully-Funded education benefits may include 100% of tuition, books, and fees.
• Merchandise discounts.
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees