Retail Transformation Business Strategy & Intelligence Manager

About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Business Strategy & Intelligence Manager will be responsible for aligning business operations with strategic goals, driving cross-functional projects, and ensuring seamless integration of new business initiatives. This role requires a strategic thinker with excellent product and project management skills, data analytical skills, strong business acumen, and the ability to work collaboratively with various teams to achieve organizational objectives. Manages the execution of cross-Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy. This role is strategically critical as we continue to transform digital client self-service capabilities in partnership with multiple enterprise stakeholders.

Responsibilities

• Rigorous in-depth understanding of client behaviors informed by voice of customer, agents, and analytics.
• Insight driven ideation of new digital self-service capabilities or enhancements to pre-existing features and functionality.
• Storyboarding and refinement of digital solutions and associated business cases with frontline teams, Product, Digital, Operations and/or Technology stakeholders to secure buy-in and approvals for benefit cases and validation of savings achieved post deployment.
• Scope refinement, project management and guidance through build/execution of new digital capabilities.
• Evaluations of utilization and performance of new and/or existing digital capabilities to vet benefits realization, surface new opportunities for enhancements or grow digital self-service adoption.

Requirements

• 5+ years of experience in strategic consulting, complex program management, and/or change management.
• Exceptional analytical and problem-solving skills, including ability to create analytically derived business cases, interpret data and analyze results using statistical techniques.
• Expertise at assessing situations and taking initiative to deliver results and driving execution / strategic initiatives without routine direction.
• Exceptional PowerPoint skills with an ability to tell the story and connect the dots for senior leaders.
• Expert communicator at executive level, able to simply and concisely communicate complex information.
• Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization.

Nice-to-haves

• Comfort with and interest in learning about Consumer/Small Business digital experiences and new technologies.
• Familiarity with, or openness to learning, the Bank’s project execution life-cycle and change-management.
• Experience with and knowledge of client servicing reporting, analysis and processes.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support to employees.
• Commitment to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.