Revenue Cycle Instructional Designer and Quality Analyst

Full-time

Boston, MA

Hospitals

About the position

The Revenue Cycle Instructional Designer and Quality Analyst is responsible for improving department operations by monitoring key performance indicators and providing the information gathered to the Supervisors/Leads for employee feedback and training. While demonstrating service excellence at all times, this individual is responsible for maintaining Service Excellence standards within all Revenue Cycle applications. The Revenue Cycle Instructional Designer and Quality Analyst is responsible for evaluating current workflows and developing process improvements to ensure quality and accurate information based on the various Epic applications. The Quality and Training Specialist will provide feedback to each team member and their direct Supervisor and/or Manager with identified errors on a daily, weekly, and monthly basis utilizing Quality Assurance Scorecards. Responsibilities also include identifying and reporting trends and concerns regarding quality assurance metrics, including statistical reporting documentation, and providing data to improve application training material throughout the organization. The Revenue Cycle Instructional Designer and Quality Analyst maintains quality audit reports for all team members and tracks ongoing performance. Specialist administers Continuous Quality Improvement reviews for new hires before formal quality auditing. Seeks to foster a strong line of communication between all areas of Revenue Cycle, addressing training needs to supervisors. The Quality and Training Specialist should seek to develop a deep understanding of departmental functions and goals to improve educational material in the advancement of education. The Revenue Cycle Instructional Designer and Quality Analyst will be responsible for conducting regular check-ins with Revenue Cycle leadership and will consistently provide accurate and detailed monthly reports that outline team member error rates, identify error trends for the month, and should develop a strategy to improve workflow via educational training and/or system updates. The Quality and Training Specialist will develop ongoing training modules to increase efficiencies. Key Performance Indicators will be presented with identified training modules and process improvement plans to senior leadership quarterly. Under the direction of the Revenue Cycle Training and Quality Manager, the Revenue Cycle Instructional Designer and Quality Analyst is an experienced training specialist with a solid understanding of business processes, specific Epic Applications, BMC applications and policies, and adult learning styles and methodology. The methodology includes but is not limited to electronic learning modules, electronic assessments (pre and post-training sessions), gap analysis, and PowerPoint presentations. The Quality and Training Specialist participates in the overall development, implementation, and maintenance of a training program across multiple applications, services and departments.

Responsibilities

• Monitor key performance indicators and provide information to Supervisors/Leads for employee feedback and training.
• Maintain Service Excellence standards within all Revenue Cycle applications.
• Evaluate current workflows and develop process improvements based on Epic applications.
• Provide feedback to team members and Supervisors/Managers using Quality Assurance Scorecards.
• Identify and report trends and concerns regarding quality assurance metrics.
• Maintain quality audit reports for all team members and track ongoing performance.
• Administer Continuous Quality Improvement reviews for new hires.
• Conduct regular check-ins with Revenue Cycle leadership.
• Provide accurate and detailed monthly reports on team member error rates.
• Develop ongoing training modules to increase efficiencies.
• Create and maintain training curriculums for Revenue Cycle.
• Collaborate with Epic Application Analyst and subject matter experts.
• Assist in leading the development, implementation, and maintenance of the Epic training program.
• Edit tip sheets, proficiency assessments, and communication postings.
• Ensure daily, weekly, and monthly training tasks are on track for completion.
• Maintain a certification training program according to Epic guidelines.
• Monitor the effectiveness of performance management and quality improvement programs.

Requirements

• Bachelor's degree is preferred; degree may be substituted for experience.
• Epic Revenue Cycle Application Certification (HB and/or PB Application preferred).
• 5+ years hospital revenue cycle experience.
• 2+ years of quality auditing or EHR training experience.
• Certification or proficiency in one or more Epic Curriculum applications (or obtained within 3 months of employment).
• Strong analytical, verbal and written communication skills.
• Strong PC experience and Microsoft Office skills including Access, Excel, PowerPoint, and Word.
• Ability to prioritize and handle multiple tasks.
• Strong organization and follow-through skills.
• Accuracy and attention to detail.
• Strong customer service and interpersonal skills.
• Ability to maintain composure in stressful circumstances.