Risk Management Examiner

About the position

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! This position involves reviewing and investigating all property damage and minor bodily injury claims to determine liability and the value of the claim. You will communicate and negotiate directly with our customers to explain the process, settlement on the basis of customer service, or denial when appropriate. The role also includes performing a variety of administrative duties dealing with the investigation documentation, information-gathering process, and claim file maintenance.

Responsibilities

• Reviews all property damage (minor and complex).
• Determines additional information needed and conducts investigation.
• Consults with outside agencies or companies.
• Reviews Minor Bodily Injury Claims.
• Investigates by confirming details at store level and communicates with customers.
• Makes determination on whether to deny claim or if settlement should be offered based on customer service or liability.
• Reviews Non-Represented claims for potential indemnification.
• Obtains approval for settlement above the authorized limit.
• Negotiates with customers to arrive at a mutually-acceptable settlement.
• Communicates with a variety of persons inside and outside the company to gather and/or explain case-related information.
• Works regularly with confidential information dealing with claimant medical records and investigations.
• Processes claims for third-party-inflicted damage to company property.
• Monitors status of payment and passes on to Legal Department if not paid within 90 days.

Requirements

• High School graduate with knowledge of basic office procedures and business math.
• 1+ year(s) of training and/or related experience in order to effectively settle claims.
• Keyboard skills and working knowledge of standard office equipment.
• Interpersonal skills to deal courteously and tactfully with guests and with persons inside and outside the company.
• Ability to maintain goodwill with customers while explaining or negotiating outcome of claims.
• Analytical ability to review claims to determine appropriate guidelines.
• Ability to organize and prioritize a large number of claims in various stages of settlement.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth