About the position
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high-judgement decision-making where we cannot apply automation. As a successful candidate you will have the opportunity to participate in risk assessments of new products and services, as well of our existing processes and systems. You will identify opportunities to improve our processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon's Perfect Order Experience organization. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. The right candidate is someone who thinks big, understands risks and enjoys innovating brand new controls/solutions to mitigate risks.
Responsibilities
- Perform risk assessments for new products/features and existing processes/systems to surface risks across all risk categories (i.e. operational, strategic, reputational, etc.), engaging SMEs as needed.
- Implement risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers.
- Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels.
- Perform post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects.
- Audit and analyze risk metrics for each business to identify emerging risks and monitor controls.
- Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance.
- Contribute to management reviews regarding project progress and roadblocks.
- Surface risk insights and best practices for risk management and mitigation.
- Contribute to internal risk management tools, resources, training, and mechanisms that can scale with the organization.
- Independently manage projects as assigned.
- Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project.
- Ability to manage multiple competing priorities.
- Ability to prioritize in an ambiguous environment.
- Adept at being a change agent by bringing solutions/ideas to tackle any challenge.
Requirements
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
- Bachelor's degree or equivalent.
- Experience handling confidential information.
- Exceptional written communication skills - able to write, clearly and succinctly.
- Exceptional ownership and bias for action - willing to move quickly and decisively to resolve an incident.
- Strong critical thinker with the vision to work both tactically and strategically.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Excellent cross departmental collaboration skills.
Nice-to-haves
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience.
- Professional auditing qualification, or similar risk or compliance credentials.
- Experience with SQL and Excel.
- Experience working in risk, fraud or compliance organizations.
- High level of integrity and discretion to handle confidential information.
- Strong enthusiasm to provide superb customer service to executive leadership and other key stakeholders.
- Proven ability to bring clarity to ambiguous situation.
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions.
Benefits
- 401k
- 401k_matching
- adoption_assistance
- bereavement_policy
- childcare_assistance
- commuter_benefits
- conference_allowance
- continued_education
- dental_insurance
- disability_insurance
- diversity_programs
- employee_discount_programs
- employee_stock_purchase_plan
- family_medical_leave
- fertility_benefits
- flexible_scheduling
- flexible_spending_account
- gym_membership
- health_insurance
- home_office_stipend
- legal_assistance
- learning_development_program
- employee_bonus_referral_program
- life_insurance
- maternity_leave
- mental_health_days
- on_site_amenities
- paid_holidays
- paid_volunteer_time
- paternity_leave
- pay_transparency
- performance_bonus
- pet_insurance
- pet_friendly
- professional_development
- profit_sharing
- relocation_assistance
- sabbatical_leave
- sign_on_bonus
- stock_options
- tuition_reimbursement
- unlimited_pto
- vision_insurance
- wellness_programs
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