About the position
The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases. Amazon's Logistics Claims Management team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will oversee auto physical damage processes and TPA performance. Further, you will help develop programs and tools that contain costs, and continue successful third-party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements.
Responsibilities
- Oversee the management of physical damage and property damage claims relating to commercial trucking and transportation, inclusive of total loss and subrogation, with the future possibility of adjudicating claims.
- Work closely with TPA and insurance partners to drive continuous improvement within the auto physical damage space, while supporting simplicity, efficiency, and cost containment.
- Develop strategy and actions plans to lead process improvement initiatives through internal and external team collaboration.
- Leverage subject matter expertise to deep dive claim processes, challenge status quo, and develop tactful solutions that will be impactful to program goals.
- Support internal audits to ensure quality and compliance are in accordance with client service instructions and performance expectations.
- Partner with vendors to develop and/or update standard operating procedures that align with program goals.
- Utilize metrics to make data driven decisions for process evaluations and recommendations.
- Work across teams to share ideas, influence change, and deliver projects results.
Requirements
- 3+ years auto liability and property damage claims experience
- 3+ years claims leadership experience
- Valid Property & Casualty Adjuster's License
- Strong interpersonal and communication skills, with ability to communicate professionally, both verbally and in written format.
- Ability to balance competing priorities while handling each with a level of urgency.
Nice-to-haves
- Fleet or commercial auto claims experience
- Auditing experience within a claim organization
- ARM, AIC, CPCU, or similar designation
- Available for domestic travel up to 25%
Benefits
- Full range of medical, financial, and/or other benefits
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
