Robotics Field Service Engineer

About the position

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you'll be part of a dynamic team that's at the cutting edge of technology, creating solutions that make a real difference in people's lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. The Field Service Engineer maintains ScriptPro's computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points.

Responsibilities

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• Travel 80% or more, including long-distance driving and air travel
• Lift up to 55lbs unassisted, and lift up to 120lbs, push/pull up to 800lbs assisted
• Climb various ladder types, lift and stack servers, mount monitors, computers, or status screens
• Stand 6-8 hours per day
• Be available with phone on and responsive 24/7 during scheduled shift

Requirements

• Bachelor's degree in Electronics or Computer Science, or equivalent work experience is preferred
• Experience with computer systems repair and a strong mechanical aptitude
• Must be 21 years old or older
• General knowledge of IT, Windows NT/XP/7/8/10
• Must be able to lift 70+ lbs. daily, including when traveling by auto or air
• Must be available to work as needed and assigned
• Maturity and integrity are a must
• Strong organizational and customer service skills

Benefits

• Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program
• Well-being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities
• 401(k) Retirement Plan with company match
• Financial investment services
• Employee discounts on products and services