Rooms Operations Manager - Housekeeping

$57,000 - $69,000/Yr

Marriott International - Houston, TX

Full-time - Mid Level

Houston, TX

Accommodation

About the position

The Rooms Operations Manager is responsible for overseeing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role focuses on enhancing guest and employee satisfaction while maximizing the financial performance of the department. The manager leads a team, ensures compliance with standards, and works towards achieving property goals.

Responsibilities

• Assist in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
• Strive to continually improve guest and employee satisfaction.
• Monitor compliance with standards and procedures.
• Lead specific teams while assisting with meeting or exceeding property goals.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and continuous improvement.
• Understand employee and guest satisfaction results and develop game plans to address areas of need and expand on strengths.
• Verify that the team has the capabilities to meet expectations.
• Lead by example demonstrating self-confidence, energy, and enthusiasm.
• Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.
• Publish all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
• Take proactive approaches when dealing with employee and guest concerns.
• Communicate/updates all goals and results with employees.
• Meet semiannually with staff on a one-to-one basis.
• Assist/teach the team scheduling against guest and hours/occupied room goals.
• Perform hourly job functions as needed.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related professional area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Stock awards and deferred compensation plans