Rosin Eyecare - Optometric Technician

Full-time - Entry Level

Glenview, IL

About the position

The Optometric Technician plays a crucial role in ensuring that patients receive high-quality optometric care during their eye exams. This position focuses on providing an exceptional patient experience by effectively linking the doctor with primary care functions, managing patient records, and supporting patient flow throughout the examination process.

Responsibilities

• Assists with patient care and eye exams, managing patient records and supporting patient flow.
• Performs various tests to aid the optometrist with vision examinations, including visual acuity measurements and retinal imaging.
• Conducts tests to assist in accurate diagnosis and treatment for patients in a timely manner.
• Reviews prescriptions and patient information carefully, identifying special needs and consulting with Optometrists or Practice Manager when necessary.
• Addresses situations involving dissatisfied patients and acts quickly for resolution.
• Handles and files all patient records in an organized manner in accordance with practice standards and HIPAA.
• Supports contact lens exams and orders, including care and trial inventory.
• Utilizes appointment book/scheduling procedures and computer operations effectively.
• Operates the point-of-sale system, inputting patient information accurately and creating sales transactions as required.
• Maintains a safe working environment for all team members and patients.
• Supports compliance of visual merchandising in the exam lanes and contact lens area.
• Adapts to various examination scenarios and interacts positively with patients and staff.
• Performs all pre-examination testing accurately and explains measurements to patients.
• Responsible for maintenance and disinfection of equipment and provides clinical support to the Optometrist as needed.
• Works weekends and evenings as needed to support business operations.
• Adheres to attendance and daily timekeeping requirements, company policies, and dress code.
• Performs other functions as assigned by Practice Manager.

Requirements

• High School graduate or equivalent
• 2+ years' experience in optometry, ophthalmology, or healthcare setting
• Knowledge of optical and medical terminology
• Understanding and utilization of optical equipment and diagnostic testing
• Coaching skills
• Strong communication and listening skills
• Problem-solving ability
• Organizational skills
• Strong interpersonal skills
• Ability to assess priorities and manage multiple tasks in a fast-paced environment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Nice-to-haves

• Experience in healthcare
• Previous experience in customer service, retail, and/or optical
• Optometric technician certification

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts
• Competitive bonus and/or commission plan