RPS Operations Manager

$77,101 - $143,500/Yr

Lincoln Financial Group - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Operations Manager will oversee the Retirement Plan Services (RPS) Death Claims and Money Out teams, ensuring efficient management of complex financial data and processes. This role involves providing subject matter expertise, coaching, and training to team members while driving process improvements to enhance customer satisfaction and operational efficiency. The position requires strong leadership skills to manage a dynamic team in a hybrid work environment, focusing on performance management and development opportunities.

Responsibilities

• Manage RPS Death Claims and Money Out teams, overseeing their processes and performance.
• Provide coaching, training, and developmental opportunities for team members.
• Ensure the accuracy and timeliness of complex financial data processing.
• Build cross-functional relationships to enhance customer experience.
• Drive process improvements for increased efficiency and reduced risk.
• Establish individual and team priorities, performance goals, and objectives.
• Evaluate individual and team performance, taking necessary actions to meet performance standards.
• Design and implement training plans based on team needs.

Requirements

• Bachelor's degree or equivalent work experience, or 4 years of experience in lieu of a Bachelor's degree.
• 5+ years of experience in Client Customer Support and Operations, including 2+ years in a managerial or leadership role.
• Strong written and verbal communication skills.
• Excellent organizational skills with attention to detail and ability to multitask.
• Strong relationship management skills with internal clients.

Nice-to-haves

• Experience in retirement plan operations.
• Ability to balance workloads among team members.
• Experience in hiring, retaining, and developing staff with real-time performance feedback.
• Strong project management skills to coordinate multiple projects under pressure.

Benefits

• Clearly defined career tracks and job levels.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Remote work environment and flexible work hybrid situations.