RPS Operations Manager

$77,101 - $143,500/Yr

Lincoln Financial Group - Des Moines, IA

Full-time - Mid Level

Remote - Des Moines, IA

5,001-10,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Operations Manager will oversee the RPS Death Claims and Money Out teams within the Retirement Plan Services organization. This role involves managing team processes, providing subject matter expertise, coaching, and ensuring the accurate and timely handling of complex financial data. The Operations Manager will also focus on building cross-functional relationships to enhance customer experience and drive process improvements for efficiency and effectiveness.

Responsibilities

• Manage RPS Death Claims and Money Out teams, overseeing their processes and performance.
• Establish and implement individual and team priorities, performance goals, and objectives.
• Provide training and development opportunities for team members, including stretch assignments.
• Evaluate individual and team performance, taking action to meet or exceed performance standards.
• Serve as a resource for team members and stakeholders on complex assignments and projects.
• Manage the processing and administration of complex data and financial transactions.
• Drive process improvements to enhance results and customer satisfaction.

Requirements

• 4 Year/Bachelor's degree or equivalent work experience, or 4 years of experience in lieu of Bachelor's.
• 5+ years of experience in Client Customer Support and Operations, including 2+ years of managerial or supervisory experience.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to prioritize workload and multitask.
• Strong relationship management skills with internal clients.

Nice-to-haves

• Retirement plan operations experience.
• Ability to ensure workloads are balanced among team members.
• Strong project management skills, including the ability to coordinate multiple projects under pressure.

Benefits

• Clearly defined career tracks and job levels.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Remote work environment and flexible work hybrid situations.