This job is closed
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About the position
Inbound Sales and Customer Service at GoJump America - Join the Adventure! Are you ready to sell an exciting, high-energy activity by phone while helping our customers have the best experience possible? If you're enthusiastic, eager to learn, and love working with people, we want you on our team! GoJump America is the premier skydiving experience in the U.S., with locations in Nevada, California, and Hawaii. With over 15,000 five-star reviews on Google, we're growing fast and need more great people to help us take care of our customers the way we want—by providing top-notch support on the phone and through live chat. Your Role You'll be the friendly voice or chat response that helps clients find the best skydiving options and resolves their questions with ease. Supported by our strong brand and your mentor, you'll work from our modern Las Vegas facility, ensuring every customer feels connected and cared for. What We're Looking For Whether you have sales experience or are new to sales and customer service, we're more interested in your positive attitude. If you're ready to learn, we'll provide all the training you need! We value: A friendly, professional phone manner Strong computer / typing skills for communications via email, live chat and SMS Creative problem-solving A commitment to going above and beyond for our clients.
Responsibilities
- Assist customers via phone and live chat to provide information about skydiving options.
- Resolve customer inquiries and issues in a friendly and efficient manner.
- Maintain a professional phone manner while engaging with clients.
- Utilize strong computer and typing skills to communicate effectively via email, live chat, and SMS.
- Work collaboratively with team members to enhance customer experience.
Requirements
- Strong computer skills and typing proficiency.
- Excellent phone etiquette and communication skills.
- Ability to work in a fast-paced environment and handle customer inquiries effectively.
- Positive attitude and eagerness to learn about sales and customer service.
Nice-to-haves
- Previous sales experience is a plus but not required.
- Experience in customer service roles.
Benefits
- Opportunities for advancement within the company.
- Ongoing mentoring and support.
- A fun and collaborative working environment.
