Sales and Operations Support

$52,000 - $52,000/Yr

North Canna Co. - Brooklyn Park, MN

Full-time - Mid Level

Brooklyn Park, MN

About the position

The Sales and Operations Support Specialist at North Canna Co. is responsible for assisting the sales and operations teams with daily tasks, ensuring a customer-first approach in all interactions. This role involves customer service, shipping coordination, inventory management, and supporting small manufacturing tasks, contributing to the overall efficiency of the team.

Responsibilities

• Contributes to the sales and operations team.
• Ensures a customer-first mindset throughout all interactions and processes.
• Takes ownership of customer support and fulfillment of projects as it relates to front-line communication methods.
• Assists team in maintaining sales data.
• Coordinates shipping and freight for D2C and wholesale orders (LTL, FTL, UPS, USPS).
• Monitors relevant Support inboxes daily and takes relevant action from items in relevant Support inboxes.
• Coordinates with sales, customers, and fellow employees to ensure invoices and shipping documentation are sent in a timely manner.
• Makes the next person's job easier by performing tasks efficiently.

Requirements

• 3-5 years of relevant experience in sales support or operations.
• Strong organizational skills.
• Proficient in Microsoft Excel and other computer skills.
• Excellent communication skills.

Nice-to-haves

• Solutions-oriented mindset.
• Ability to multi-task and prioritize tasks effectively.
• Project management skills.
• Attention to detail.
• Technical skills with computers, programs, and printers.

Benefits

• Paid time off