Sales and Training Manager - Membership

$44,000 - $75,000/Yr

Sam's Club - Denton, TX

Full-time - Mid Level

Denton, TX

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Sales and Training Manager - Membership at Sam's Club is responsible for driving membership growth and providing training to associates. This role involves engaging with members, promoting membership benefits, and ensuring a high level of customer satisfaction. The position requires strong leadership skills to direct sales teams and enhance the overall member experience in a fast-paced environment.

Responsibilities

• Drive membership in the assigned club by communicating goals, results, and feedback.
• Ensure signage and marketing collateral related to membership programs is up to date.
• Complete and maintain required documentation and forms.
• Enable associate-membership engagement by identifying training gaps and needs.
• Provide information on membership benefits and promote the value of company products and services.
• Teach associates to process and sell memberships, upgrades, and credit accounts.
• Communicate relevant information on membership events, both inside and outside of the club.
• Assist associates with the execution of membership plans to achieve sales goals.
• Direct club membership goals by selling memberships in the field and in the club.
• Educate members on membership types, programs, and benefits.
• Respond to membership questions and concerns, encouraging renewals.
• Demonstrate exemplary actions and workload execution by modeling and training processes to associates.
• Coordinate and oversee job-related activities and assignments by developing relationships with key stakeholders.
• Provide supervision and development opportunities for associates through hiring, training, and mentoring.

Requirements

• Bachelor's degree in business, communications, or related field OR 4 years' experience in sales, retail or related field.
• 1 year's sales experience in business to business sales.

Nice-to-haves

• Supervisory experience.

Benefits

• Health benefits including medical, vision, and dental coverage.
• 401(k) and stock purchase plans.
• Company-paid life insurance.
• Paid time off including vacation, sick leave, parental leave, and bereavement.
• Short-term and long-term disability benefits.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Paid education assistance through the Live Better U program.