Conn's HomePlus - Southaven, MS

posted 4 months ago

Full-time
Southaven, MS

About the position

The Sales Associate at Conn's HomePlus is responsible for promoting products and financing options through exceptional customer service. This role involves assisting customers throughout the buying process, ensuring a positive shopping experience, and achieving sales goals. Sales Associates must be knowledgeable about various product categories and work collaboratively with store personnel to meet store metrics.

Responsibilities

  • Provide face-to-face assistance to customers through the buying process including merchandise selection, payment, finance options, pick up, and deliveries.
  • Complete daily telephone calls to existing and potential customers.
  • Generate new sales from a wide range of business services.
  • Support colleagues and contribute to a positive and team-focused environment.
  • Assist with merchandising and in-store setup, including moving, building, cleaning, and maintaining showroom components.
  • Deliver superior customer service as per company standards.
  • Maintain awareness of current advertised merchandise and promotions.
  • Collaborate with external and internal partners to identify and resolve customer issues.
  • Develop and maintain sales materials and product knowledge across a wide range of categories.
  • Establish and maintain current customer and potential customer relationships.
  • Deliver on key metrics and sales goals set by the company monthly.
  • Maintain confidentiality and comply with all credit policies, procedures, and government regulations.
  • Maximize each sales opportunity by offering all applicable services, products, and attachments during customer interactions.
  • Perform all job functions with a high degree of integrity and honesty.
  • Follow Conn's 5 Steps of the Sale for all transactions per company guidelines.
  • Comply with reasonable requests from management to perform other duties and responsibilities not listed above.

Requirements

  • Reading, writing, and arithmetic skills.
  • High School Diploma, GED, or equivalency.

Nice-to-haves

  • Appliance, Furniture or Electronic sales experience.
  • Customer Service background.
  • Experience within a retail organization.
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