Green Mill Restaurant And Bar - Shoreview, MN

posted 5 months ago

Full-time
Shoreview, MN
Food Services and Drinking Places

About the position

The Sales & Banquet Manager plays a crucial role in the success of the property by ensuring exceptional guest service and effective collaboration with the catering sales and food and beverage teams. This position is responsible for assisting in the planning of events for clients, which includes designing the layout and appearance of the venue, determining seating arrangements, and coordinating entertainment and decorations. The manager must be readily available to clients before, during, and after events, providing visible support to address any questions or concerns and ensuring a high level of client satisfaction. In addition to event planning, the Sales & Banquet Manager participates in meetings with the Banquet Chef and/or Executive Chef to review menu requests and is expected to communicate catering menu details and pricing effectively. Leading a team to deliver exceptional guest services during events is a key responsibility, which includes interviewing, selecting, scheduling, training, coaching, counseling, and evaluating the performance of the banquet team. The manager supervises the setup of function rooms according to event specifications and maintains regular communication with the team to ensure all necessary information is available for successful event execution. The role also involves ordering linens and supplies for events, maintaining contact with vendors, and ensuring that audio/visual equipment is functional. The manager oversees the staging of meeting spaces and food service for banquets and special events, ensuring that all client and contractual expectations are met. Additionally, the Sales & Banquet Manager is responsible for maintaining cleanliness standards, adhering to health department regulations, and ensuring proper sanitation and safety guidelines are followed by the staff. Financial responsibilities include overseeing cash handling, accounting, and reconciliation of point of sales systems, as well as managing inventory for small-wares and event equipment. Other duties may be assigned by the supervisor or management as needed.

Responsibilities

  • Assist in the planning of events for clients, including venue layout and appearance, seating arrangements, entertainment, and decorations.
  • Be available to clients at all times prior to, during, or after an event to provide excellent client service.
  • Participate in meetings with the Banquet Chef and/or Executive Chef to review menu requests.
  • Communicate catering menu details and pricing effectively.
  • Lead a team in providing exceptional guest services during events.
  • Interview, select, schedule, train, coach, counsel, and evaluate the performance of the Banquet team.
  • Supervise and assist with the setup of function rooms according to event order specifications.
  • Review and maintain upcoming events, ensuring the team has necessary information for successful execution.
  • Order linens and necessary supplies for service for all events.
  • Maintain contact with all vendors and ensure audio/visual equipment is functional.
  • Oversee staging of meeting space, food service banquets, and special events to meet client expectations.
  • Ensure cleanliness of the event space and adherence to health department standards.
  • Manage cash handling, accounting, and reconciliation of point of sales systems.
  • Maintain inventory of small-wares and event equipment.

Requirements

  • Strong interpersonal and communication skills.
  • Strong service skills including problem-solving and conflict resolution.
  • Self-starter with a high degree of initiative.
  • Strong business communication and presentation skills, both verbal and written.
  • Strong computer skills in Microsoft Suite.
  • Experience in food & beverage sales.
  • Team-oriented and eager to improve.
  • Working knowledge of IT and computer systems.
  • Ability to motivate and train the team to provide a world-class guest experience.
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