Sales & Customer Service Associate

$35,360 - $41,600/Yr

Massage Envy - Monterey, CA

Full-time - Entry Level

Monterey, CA

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Morgan Hill plays a crucial role in providing exceptional customer service and promoting wellness services. This position focuses on building relationships with clients, educating them about services, and supporting the clinic's operations to enhance the overall client experience.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent required.
• Previous retail or sales experience preferred.
• Excellent math and computer skills with the ability to multitask.
• Strong people skills to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Benefits

• Competitive base pay plus bonuses
• Employer-paid sick leave
• 401(k)
• Employee referral bonus program
• In-depth product and service training
• 50% off all body care services (massage, stretch, skin care)
• 30% off all retail products