Sales Enablement Specialist, Customer Success, Legal

About the position

We are seeking a dynamic and motivated Customer Success Sales Enablement Specialist to join our team supporting the Legal Segment. In this role, you will be responsible for equipping our sales and customer success teams with the tools, resources, and knowledge they need to effectively engage with customers and drive success. You will work closely with cross-functional teams to develop and implement strategies that enhance sales productivity and improve customer satisfaction. The Customer Success Sales Enablement Specialist will work closely with Customer Success leadership to define training initiatives and provide performance coaching to a dedicated group of customer success professionals in the Legal Segment.

Responsibilities

• Design and deliver training programs to enhance the skills and knowledge of the Legal segment customer success teams.
• Deliver multi-modal training to Legal sales and customer success employees.
• Facilitate, coordinate and create the training content for both new hire and experienced customer success employees.
• Develop and deliver ongoing training programs to ensure the Legal customer success teams are kept current on all products and competitive developments.
• Collaborate cross-functionally to develop and manage sales enablement materials, such as playbooks, presentations, and case studies.
• Collaborate with sales and CS leadership to identify areas for process improvement and implement strategies to increase efficiency and effectiveness of CS teams.
• Gather and analyze customer feedback and data to provide insights that drive strategy and decision-making.
• Work closely with marketing, product, and other departments to ensure alignment and integration of customer success initiatives across the organization.
• Develop and track key performance indicators (KPIs) to measure the success of sales enablement initiatives.
• Evaluate and implement sales enablement tools and technologies to streamline processes and enhance team productivity.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 3+ years of experience in sales enablement, customer success, or a related role.
• Excellent communication and presentation skills.
• Strong interpersonal skills to build relationships with key stakeholders and sales teams.
• Some curriculum design skills.
• Experience with sales processes, methodologies and customer success strategies.
• Experience with CRMs and LMS can be helpful (e.g. Salesforce, Gainsight).
• Ability to work collaboratively across teams and departments.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Self-motivated with a strong sense of initiative and the ability to manage multiple projects simultaneously.

Benefits

• Comprehensive benefit plans including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model.
• Culture of continuous learning and skill development.
• Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus.
• Flexible hybrid working environment (2-3 days a week in the office depending on the role).
• Two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Market competitive health, dental, vision, disability, and life insurance programs.
• Competitive 401k plan with company match.
• Paid holidays including two company mental health days off, parental leave, sabbatical leave.
• Optional hospital, accident and sickness insurance paid 100% by the employee.
• Flexible Spending and Health Savings Accounts.
• Fitness reimbursement.
• Access to Employee Assistance Program.
• Group Legal Identity Theft Protection benefit paid 100% by employee.
• Access to 529 Plan.
• Commuter benefits.
• Adoption & Surrogacy Assistance.
• Access to Employee Stock Purchase Plan.