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Ford - Honolulu, HI
posted 2 months ago
About the position
The Sales Field Operations Specialist at Ford Pro plays a vital role in enhancing the relationship between internal Ford Pro Field staff and Commercial and Government teams. This position is focused on driving the growth of the Ford Pro business by supporting field sales and marketing initiatives, ensuring effective communication and execution of sales strategies, and coordinating operations to maximize sales performance. The specialist will also assist in organizing marketing events and trade shows to promote Ford Pro products and solutions.
Responsibilities
- Support the growth of Ford Pro solutions in the field, targeting fleet/government teams to implement improved systems and strategies.
- Drive the achievement of field objectives and key results in Internal Combustion Engine Sales and Battery Electric Vehicle Sales, as well as in Charging, Telematics, Data Services, Fleet Management and Service Solutions.
- Provide critical operation support to Ford Pro Commercial/Government Regional Managers and field sales teams, ensuring they have the necessary resources, tools, and information to succeed in driving sales.
- Develop, analyze and report key performance data, to track progress, identify trends and recommend actionable strategies to optimize performance.
- Ensure clear, consistent communication across all levels of the field sales team, from leadership to individual team members, to facilitate smooth operations and ensure alignment with Ford Pro's strategic objectives.
- Assist in organizing and executing trade shows, regional events and the yearly Fleet Preview Show to showcase Ford Pro products and solutions to key stakeholders/customers.
Requirements
- Bachelor's degree or equivalent work experience.
- 2+ years progressive knowledge of dealership operations.
- 2+ years of customer service and field sales operations experience.
Nice-to-haves
- Customer Experience Handling skillset.
- Strong verbal, written, and presentation skills.
- Excellent customer relationship/interpersonal skills required to support direct customer contact.
- Sales experience preferred as well as data driven decision making.
- Strong Product/Company/industry knowledge as well as Ford systems knowledge.
- Well-rounded business acumen of Fleet and Commercial/Government business.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
