Sales Operations Manager, Special Markets

About the position

We are looking for a skilled Sales Operation & Reporting Manager to join our Commercial Operations team. This role is essential in supporting one of our fastest growing Sales group with their contracting processes and reporting needs. The ideal candidate will possess strong analytical skills, excellent attention to detail, and the ability to work collaboratively across departments. This is a highly critical role that will influence decision making with our business partners based on data and while streamlining processes.

Responsibilities

• Identify and implement process improvements to enhance contracting efficiency.
• Stay updated on industry trends and best practices in contract management and reporting.
• Implement processes that enable accurate tracking of Dental Service Organizations performance (DSOs) along with other members of the team.
• Develop and generate regular and ad-hoc reports to meet the needs of various departments.
• Ensure accuracy and completeness of data in all reports.
• Develop a reporting vision for the Special Markets (SM) team which clearly articulates the performance and growth of that Sales group.
• Support SM team with their quarterly business reviews with dental customers.
• Analyze data to identify trends, patterns, and insights that can drive business improvements.
• Clearly articulate the performance of various DSOs and ROI, making recommendations on contract renewal pricing.
• Present findings and recommendations to senior management and stakeholders.
• Maintain and update reporting databases and systems.
• Ensure data integrity and consistency across all reporting platforms.
• Work with cross functional partners to ensure customer are tagged correctly in CRM and Oracle system to enable accurate reporting.
• Work closely with Special Markets Sales team to understand business needs and tailor reports accordingly.
• Provide guidance and support to SM team regarding their QTD performance and areas of growth.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• 5+ years of experience in sales reporting and/or sales operations, preferably within a health care or dental company.
• Experience with business intelligence platforms (e.g., Tableau, Power BI, SAS).
• Experience managing/leading people.
• Candidate must reside within a commutable distance to our corporate office in Brea, CA.
• Must be able to work a 'hybrid' schedule.

Nice-to-haves

• Strong cross functional stakeholder management.
• Familiarity with project management principles and practices.
• Experience in auditing and compliance within compensation frameworks.
• Strong proficiency in data analysis tools and languages (e.g., SQL, R, Python).
• Strong analytical and quantitative skills, with proficiency in Excel and data analysis tools.
• Excellent communication skills, both written and verbal.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Annual performance bonus
• Medical/dental/vision benefits
• 401K match
• Other applicable compensation plans