Sales Operations Manager

About the position

Gem is the only AI-first all-in-one recruiting platform. It helps you maximize productivity, hire faster, and save money - all while giving recruiters a solution they find easy to use. Use Gem as your all-in-one recruiting platform or enhance your existing ATS with integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more. Over 1,000 companies - from startups to industry leaders like Wayfair, Cintas, Carmax, DoorDash, and Zillow - trust Gem to hire with speed and ease. With Gem, you can attract, engage, and hire talent faster, maximize recruiter productivity, unlock data-driven recruiting, and simplify your tech stack and cut costs. We are proud of the culture we've built and have recently been recognized as Forbes America's Best Startup Employers, Great Place to Work Certified, and Fortune Best Workplaces for Millennials.

Responsibilities

• Research, test, and deploy AI-driven sales programs to enhance sales efforts
• Implement automation using Salesforce Flows and other technologies
• Work with the Sales Ops team to perform lead, pipeline, and sales performance analyses to increase velocity, win rates, deal sizes and more
• Collaborate with Finance, Sales, and Marketing to establish and ensure standards for system data quality
• Collaborate with Customer Success to implement changes in relevant systems such as flagging at-risk customers and expansion opportunities
• Assist with CPQ responsibilities, including implementation of new integrations, tooling administration, quoting and structuring, and educating and supporting our cross-functional partners
• Be a thought partner with the broader RevOps and with cross-functional Sales partners
• Assist with territory and account assignments
• Assist with managing and optimizing the sales tech stack

Requirements

• Extensive knowledge of Salesforce (specifically building flows and other automations) and Excel or Google Sheets (pivot tables are a must)
• Strong ability to work cross-functionally and build internal relationships with Sales, Success, Finance, Marketing, and the rest of the GTM team
• Experience working with a quote-to-cash system or processes (e.g., Salesforce Revenue Cloud, DealHub)
• Experience partnering with VP-level and C-suite executives
• Deep understanding of GTM technology such as ZoomInfo, Outreach, Gong, and LeanData and proven ability to drive system optimizations
• Analytical mindset with the ability to present findings to larger business groups in a polished and digestible manner
• You take ownership of your work, proactively identifying challenges and driving solutions
• Thrives in a fast-moving, entrepreneurial environment while maintaining a sharp focus on both process and details
• Minimum requirement of 5 years of relevant experience