Sales Operations Manager

About the position

We are seeking an analytical, sales and customer-focused individual with outstanding collaboration, interpersonal skills, and knowledge of sales processes to serve as Sales Operations Manager for one of our Customer Units (CU). In this role, you will accelerate sales, efficiency and performance through the use of sales tools, processes, ways of working, measurements & important metrics, business intelligence, commercial insights and common structures. You will build and maintain relationships within the CU sales community and across Ericsson, securing close partnerships in order to identify and execute improvements within the sales structure framework.

Responsibilities

• Drive continuous improvement and development of Sales Processes and Tools (e.g., Salesforce), with a focus on simplification and automation
• Secure adherence to related directives and guidelines, effective funnel management and pipeline quality assurance
• Drive Sales Operations change programs in collaboration with sales community and supporting units
• Provide E2E sales tool and process oversight, reporting, efficiency, guidance, and support for CU
• Drive CU-specific compliance in collaboration with global and MANA Compliance teams, including training, self-testing, communication, compliance roadmap monitoring, and serving as Compliance SPOC for CU
• Support sales tools and process improvement to align with third-party management process guidelines and monitor/report the sales pipeline for DAG-related KPIs
• Drive Strategic Business Planning at the CU level - coordinating with all CU leaders to set expectations and objectives for future 3 years
• Responsible for driving the CU to define annual CU Level OKR's and maintain the tool and support with updating monthly results
• Direct interface with Strategy and Technology team on behalf of the CU

Requirements

• Bachelor's degree in Business, Engineering or related subject area
• 5+ years of experience in Sales or supporting a Sales team
• Dedicated professional who leads through ambiguity, and independently runs projects and activities with minimal direction
• Excellent analytical and problem-solving skills, with a strong focus on structure and execution
• Force for change who is open to new insights, accepts challenges and leads with positive energy
• Collaboration skills, and ability to influence dynamic teams, make space for all voices, and drive open items to effective resolution
• Clear communication, collaboration, planning, organization, and driver of results
• Skills in Project Management, Ericsson internal processes and Business administration
• Experience in sales management, corporate governance, sales operations, sales process, process improvement, and change management experience