Sales Operations Manager

About the position

Genesys is seeking an experienced Sales Operations Manager to support multiple North American markets. This role is critical for driving operational execution across the field organizations, including the Field Sales Teams, Sales Engineers, Overlay Specialists, and Channel Partners. Primary responsibilities include leading the business management cadence, establishing consistency in Lead to Cash processes, creating business performance insights, executing fiscal planning activities (e.g., territory design and quota-setting), optimizing sales productivity and evaluating sales capacity to support the GTM design. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry but also must communicate effectively with field sellers, sales executives and back office functional leaders. This role requires a candidate that is data-driven, self-motivated, sales business application savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly with limited direction and supervision.

Responsibilities

• Establish and maintain operating cadence/rigor across Sales, Sales Engineering/Specialists, and Partner functions to ensure the health of the business in achieving key performance metrics.
• Conduct in-depth business analysis and develop a deep understanding of key value drivers to identify growth opportunities and risks.
• Develop key insights for executive-level presentations in support of critical business decisions.
• Drive cross-functional initiatives to accelerate productivity across the field.
• Accelerate Genesys' transformation to a cloud-first subscription model and achieve overall corporate objectives.
• Present insights and recommendations to senior leadership and drive the 'follow-through' of those recommendations.
• Partner with Field leadership teams, Finance, and Revenue Operations specialists to accurately forecast near and long-term sales revenue and productivity.
• Work cross-functionally to drive Annual Fiscal Planning & Execution including structure design, financial goal setting, quota setting, and market segmentation.
• Support executive deliverables such as Pipeline and Forecast Reviews, Quarterly Business Reviews, progress on Objectives & Key Results, and more.

Requirements

• 8+ years of experience in a senior sales operations role with deep domain expertise in territory planning and GTM analysis, quota setting, sales capacity and productivity modeling, business performance analysis and Salesforce CRM.
• Demonstrated success in driving operational rigor and excellence while building trusted relationships with key stakeholders.
• Experience managing operations for a regionally distributed team of field sellers for at least 3 years.
• Possesses business acumen with strong analytical and intuitive problem-solving skills.
• Gathers and uses data strategically to create improvements, inform key business decisions, persuade others, and solve problems.
• Works effectively in an unstructured environment requiring new perspectives and creative approaches.
• Desire to take on the tough projects and challenges to support the growth of the business.
• Ability to be highly productive with minimal oversight from senior management.
• Sets goals and consistently delivers results. Takes responsibility for actions and outcomes.
• Able to speak and present complex topics in front of the Leadership team with crisp and concise delivery.
• Strong interpersonal skills with demonstrated ability to present technical content to general audiences.
• Ability to manage multiple competing priorities in a cross-functional environment.

Nice-to-haves

• Prior experience with a fast-growth enterprise software company is highly preferred.
• Experience with Clari, Anaplan, and SaaS/Cloud business operations a plus.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.