Sales Operations Manager

About the position

Manage the day-to-day operations of the inside sales function. Ensure customers and outside sales staff receive prompt and efficient service. Primarily by phone, places sales orders, requests sales quotes, inquires about product availability, and asks other sales/service related questions. Provide high level customer service while maximizing sales and gross profit. Maintain profitability through report analysis, identification of trends, identifying problems and implementing solutions. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, Core & Main will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Responsibilities

• Reviews estimates, quotes and sales orders written by the inside sales staff.
• Observes and evaluates work performance staff, provides instruction and assigns duties.
• Administers guidelines for consistent quoting.
• Follows-up with customers to ensure satisfaction.
• Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Assist staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
• Creates PO's using line disposition.
• Follows up on all sales orders, back orders, and special orders to ensure full shipment.
• Reviews the Back Order Report daily and expedites any pending back orders.
• Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided.
• Provides reliable information regarding product specifications, product suitability, pricing and availability.
• Keeps outside sales staff informed about all business activity that has transpired with his/her account base.
• Works the sales counter to serve in-store customers.
• Handles customer inquiries and problem resolution when an outside salesperson is not available.
• Contributes to add-on sales by maintaining a high level of product knowledge.
• Attends all assigned product knowledge meetings and workshops.

Requirements

• Must be a minimum of 18 years of age or older.
• Must pass pre-employment assessment(s) if applicable.
• Typically requires BS/BA in related discipline.
• Generally 7+ years experience in related field.
• May require certification.
• Advanced degree may offset less experience in some disciplines.

Nice-to-haves

• Deep product knowledge and research skills.
• Basic knowledge of terminology used in the construction industry.
• Will be leading the site's repair services group as well as the entire office staff.
• Responsible for coordinating the Damage Prevention group's annual marketing plans and execution.
• Primary lead for all systems and processes, for example, financial reporting, operations metrics, and communications, etc.