Sales Operations Manager

Thermo Fisher Scientific

Full-time - Mid Level

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

The Sales Operations Manager at Thermo Fisher Scientific plays a crucial role in enhancing customer relationships and supporting the sales team. This position involves coaching and developing the Customer Service Liaison team, analyzing sales revenue, and acting as a subject matter expert for training and process improvements. The role requires collaboration with various departments to ensure efficient operations and customer satisfaction, while also providing leadership in customer-facing meetings and sales strategy discussions.

Responsibilities

• Coach, onboard, and facilitate development of the Customer Service Liaison (CSL) team.
• Enhance relationships between Sales Representatives and Customers.
• Analyze, forecast, and present Sales Revenue to Sales and Executive Leadership teams.
• Function as the Subject Matter Expert (SME) for DASH training and enhancements.
• Maintain an active leadership role with multiple teams, including Compensation, CAS, CX, and Logistics.
• Assist in the field through training and co-travel with Sales Representatives and Sales Leaders.
• Act as the face of Commercial Operations in customer-facing meetings and Sales Leadership Meetings.
• Effectuate, track, promote, and advocate all policies, budgets, AOP, quotas, and quarterly sales promotions.
• Liaise with other departments to ensure timely shipments and invoicing.
• Engage in relevant PPI and process improvements.

Requirements

• Bachelor's degree preferred or equivalent experience.
• 5+ years of experience in a Sales Operations role or equivalent.
• Strong understanding of Microsoft Word, Excel, DASH, Teams, and familiarity with other Microsoft Office programs.
• Salesforce (SFDC) experience.
• Excellent interpersonal and customer service skills.
• Ability to work under pressure while maintaining accuracy.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a team environment and independently as needed.

Benefits

• Comprehensive Total Rewards package including variable annual bonus based on performance.