Sales & Service Manager

$54,080 - $61,651/Yr

PGA TOUR Superstore - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sales and Service Manager (SSM) at PGA TOUR Superstore is responsible for leading a team of Associates to provide exceptional customer service and achieve sales targets. This role involves overseeing various store operations, including customer interactions, product offerings, and community events, while fostering a collaborative and inclusive work environment. The SSM plays a key role in instilling service behaviors among Associates and ensuring compliance with company standards.

Responsibilities

• Lead and manage a team of Associates to achieve sales targets and ensure customer satisfaction.
• Create a culture of appreciation by recognizing and rewarding excellent performance.
• Foster a respectful and inclusive environment for all Associates.
• Demonstrate ethical conduct, safety, and compliance in all operations.
• Maintain operational and merchandising standards through consistent presence on the sales floor.
• Ensure compliance with company Standard Operating Procedures (SOPs).
• Enable Associates to effectively inform and educate customers about products and services.
• Model and teach service behaviors to create a customer-first culture.
• Conduct regular department walks to maintain operational excellence and customer experience.
• Provide hiring and termination recommendations to the General Manager.
• Review sales performance reports to identify effective and ineffective drivers of business performance.
• Support onboarding and development of Associates to close product knowledge gaps.
• Engage in meaningful development conversations with Associates throughout their employment journey.
• Ensure accuracy of inventory and compliance with loss prevention policies.
• Execute community efforts and build relationships to address local needs.

Requirements

• Strong communication skills, both verbal and written.
• Ability to analyze business needs and develop solutions to complex problems.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Conflict management and resolution skills.
• Strong business acumen with accountability for P&L management.
• Organizational skills to manage multiple priorities effectively.
• Leadership skills to enforce high standards of customer service.

Nice-to-haves

• Experience in retail management or a similar leadership role.
• Knowledge of golf and tennis products and services.

Benefits

• Competitive hourly wage ranging from $26.00 to $29.64.
• Opportunities for career advancement within a growing company.
• Employee discounts on products and services.