Sales/Store Operations Manager

$60,000 - $60,000/Yr

Portofino Beverly Hills - Beverly Hills, CA

Full-time - Mid Level

Beverly Hills, CA

About the position

The Sales/Store Operations Manager at Portofino Beverly Hills is responsible for overseeing the daily operations of a high-end beauty spa, ensuring exceptional customer service and strong sales performance. This role involves managing staff, training, scheduling, and handling customer inquiries while creating effective promotions to drive sales results.

Responsibilities

• Train and manage staff to ensure high levels of customer service and operational efficiency.
• Schedule staff shifts and manage daily spa tasks.
• Handle customer service inquiries and resolve issues promptly.
• Run day-to-day operations of the spa, ensuring a smooth workflow.
• Create effective promotions to boost sales and attract customers.
• Motivate and lead the sales team to achieve performance targets.

Requirements

• Proven experience in sales management, preferably in a retail or beauty environment.
• Excellent customer service skills and the ability to communicate effectively with clients and staff.
• Strong leadership skills to motivate and manage a team.
• Ability to create and implement effective sales promotions.

Nice-to-haves

• Experience in the beauty or wellness industry.
• Knowledge of spa operations and customer service best practices.

Benefits

• Employee discount
• Paid time off