Sales & Support Administrator

Part-time - Entry Level

Erie, PA

Credit Intermediation and Related Activities

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales & Support Administrator within PNC's Private Bank organization, you will be based in Erie, PA. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion. The Sales & Support Administrator (SSA) is the trusted partner to the PNC Private Bank Leadership and Advisor teams. The Sales & Support Administrator partners with the PNC Private Bank advisor team to proactively manage their assigned book of business. This enables advisor capacity to work more closely with clients by providing essential office and administrative support, which will help our clients achieve and maintain financial success. The Sales & Support Administrator fulfills responsibilities across all PNC Private Bank disciplines. Key responsibilities include, but are not limited to, handling cross-discipline sales support, new client onboarding, administrative support, and risk management. In this role, you will provide sales, service, and execution support for new and ongoing client relationships. You may serve as a customer solutions resource, gathering required documentation, preparing, reviewing, and verifying documents and relevant information for accuracy. You will perform common processing and ensure compliance with standard regulations and processes. Additionally, you may administer complex implementation plans and related client interactions, acting as a point of contact for clients, client teams, or service partners, and may act as an escalation point for complex client implementation and servicing issues. You will initiate, update, and verify client, account, or transaction details in relevant systems/applications and provide reports as needed. You will also serve as a peer resource and may perform general administrative support.

Responsibilities

• Provide sales, service, and execution support for new and ongoing client relationships.
• Serve as a customer solutions resource.
• Gather required documentation and prepare, review, and verify documents for accuracy.
• Perform common processing and ensure compliance with standard regulations and processes.
• Administer complex implementation plans and related client interactions.
• Act as a point of contact for clients, client teams, or service partners.
• Initiate, update, and verify client, account, or transaction details in relevant systems/applications.
• Provide reports as needed.
• Serve as a peer resource and perform general administrative support.

Requirements

• Associates degree or equivalent experience in a related field.
• 4+ years of related business or functional experience.
• Knowledge of customer support policies, standards, and procedures.
• Ability to manage multiple priorities and demonstrate flexibility and adaptability.

Nice-to-haves

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented Competencies

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year, depending on career level and years of service.