Salesforce Business Analyst

About the position

Salesforce Functional Leadership: This position will be responsible for the functional requirement gathering and communication between the Salesforce internal stakeholders and the technical Salesforce team. Lead Planning and Requirements: Lead planning and requirements for functional business areas, ensuring alignment with strategic goals. Documentation and Communication: Document requirements through various methods such as process flows, user journeys, wireframes, and ultimately user stories. Communicate findings and needs to both business partners and development teams. Agile Project Experience: Lead the understanding, documenting, and articulating of epics, user stories, and acceptance criteria with business partners and delivery teams; and collaborate with the Product Owner to prioritize and manage the product backlog. Stakeholder Collaboration: Collaborate with stakeholders to identify requirements and recommend solutions, building strong relationships and trust along the way. Business Process Design: Design business processes for high complexity objectives, ensuring they are effectively modeled and measured, driving business improvements. Solution Collaboration & Communication: Communicate and collaborate on solution capabilities with the Technical Lead, ensuring clarity and alignment. User Acceptance testing: Manage the user acceptance testing of functionality deployed in Salesforce.

Responsibilities

• Gather and communicate functional requirements between stakeholders and technical teams.
• Lead planning and requirements for functional business areas.
• Document requirements through process flows, user journeys, wireframes, and user stories.
• Lead the understanding and documentation of epics, user stories, and acceptance criteria.
• Collaborate with stakeholders to identify requirements and recommend solutions.
• Design business processes for high complexity objectives.
• Communicate and collaborate on solution capabilities with the Technical Lead.
• Manage user acceptance testing of functionality deployed in Salesforce.

Requirements

• 2-3+ years experience as a Business Analyst with a focus on Salesforce.
• Demonstrated ability to gather and document functional requirements.
• Experience working in agile project environments.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with stakeholders and technical teams.
• Experience in designing and improving business processes.
• Experience managing user acceptance testing.

Nice-to-haves

• Salesforce certifications.
• Experience with specific Salesforce modules relevant to the business.

Benefits

• Health insurance and an Employee Assistance Programme.
• 401k.
• Annual Compensation Reviews.
• Flexible PTO Policy and 3 paid volunteer days per year.
• Free monthly LetsGetChecked tests.
• A referral bonus programme.
• Internal Opportunities and Careers Clinics.
• Maternity, Paternity, Parental and Wedding leave.