About the position
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. We are looking for a passionate individual to oversee our Salesforce development initiatives, focusing on leveraging Salesforce technology to address critical public safety needs and provide core services to NYC's residents and non-profits. In this role, you will manage and guide vendor teams working on key applications, ensuring that deliverables align with our goals and meet high standards. You will also be instrumental in defining the Salesforce strategy, architecture, and long-term direction, ensuring seamless integration and optimization of solutions that impact essential city services.
Responsibilities
- Oversee Salesforce implementations across several modernization initiatives and projects.
- Work in a team-centric atmosphere to help move the organization and the City into the future.
- Build resilient, scalable, maintainable, and flexible Salesforce cloud-based architectures.
- Provide leadership and Salesforce expertise in the development of standards, architectural governance, design patterns, and practices.
- Work closely with other engineering teams to ensure applications are highly resilient.
- Interface with technical and business teams, from developers to senior executives.
- Assist administrators with complex Salesforce workflow rules and approval processes.
- Review and enhance current Salesforce monitoring solutions.
- Handle special projects and initiatives as assigned.
Requirements
- A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
- Education and/or experience which is equivalent to '1', '2', or '3' above.
Nice-to-haves
- 8+ years of experience as an Application Lead/Manager with 3+ years of experience in Salesforce or a similar platform.
- Experience enabling monitoring and alerting of Salesforce cloud services.
- Experience with Salesforce integration architecture and ETL tools.
- Experience with AppExchange solutions such as S-Docs.
- Hands-on experience with migration to Salesforce from other CRM applications such as Siebel.
- Hands-on experience with CI/CD tools such as Azure DevOps Pipelines.
- Experience in Java or similar programming language.
- Knowledge of AI/ML concepts, LLMs, and GenAI applications.
- Salesforce certification(s) a plus.
Benefits
- Public Service Loan Forgiveness eligibility.
- Opportunity to work on meaningful projects.
- Collaboration with passionate professionals.
