Scrum Master (Hybrid)

About the position

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least once per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building. Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per month. We are hiring for a future start date of 1/21/25. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

Responsibilities

• Act as SCRUM master for 1-2 SCRUM teams with a focus on guiding the teams towards process improvement.
• Participate in project teams as necessary.
• Facilitate sprint planning, retrospective and sprint demos.
• Assist product owner with management of backlog.
• Ensure cross-team coordination.
• Maintain relevant metrics that help the team monitor performance.
• Send out regular communication to IT and Business management team.
• Liaise between developers and User Experience/Visual Designers.
• Foster communication between the disciplines.
• Coach and mentor other SCRUM masters on product team.
• Ensure consistent processes across teams.
• Work with the larger company network to identify and remove impediments.
• Train new staff in AGILE methodology.
• Act as a project manager when necessary.
• Manage dependencies between scrum team and third parties or between scrum teams.
• Strengthen presence of team as an AGILE center of excellence.
• Actively contribute to the company's AGILE and Lean Community.
• Create company-wide awareness of activities.
• Initiate new AGILE teams by organizing coaching and mentoring new members.
• Provide personnel feedback to management for improvement opportunities.
• Scale AGILE/SCRUM methodology to large projects by organizing SCRUM of SCRUMS for cross project dependency.
• Review and amend AGILE development processes and provide consultancy to groups for adopting AGILE methodology.
• With management, establish and meet short- and long-term department goals in accordance with overall company objectives and divisional strategic planning.
• Evaluate and enforce established AGILE standards with different SCRUM teams.

Requirements

• Experience with Agile automation tools (TFS, Jira, VersionOne)
• Level 1: 1 year experience facilitating one or more Agile teams
• Level 2: 2 years experience facilitating multiple Agile teams
• Level 3: 3 years experience facilitating multiple Agile teams
• Level 4: 5 years experience facilitating multiple Agile teams
• High-School Diploma or GED in general field of study

Nice-to-haves

• 5 years of experience in working with healthcare systems as a SCRUM Master
• 5 years of experience managing projects
• 1 year of supervisory experience (Level 4)
• Bachelor's degree in computer science or business administration
• SCRUM Master Certification
• PMP certification