Scrum Master

About the position

Join us in building a cutting-edge autonomous platform that empowers the world's top 100 clients to tackle their most challenging problems. Based in Pleasanton, CA, this Scrum Master role within the Product Organization focuses on facilitating and improving XOPS delivery. You will coach the team and partner with the Product Manager to optimize customer experiences across all digital channels. This position is responsible for cultivating team expertise in Agile/Scrum methodologies, enabling them to effectively translate features into actionable artifacts, including user journeys, user stories, product specifications, and non-functional requirements. The role demands proactive identification and removal of dependencies and blockers across teams and systems, while encouraging robust communication and ensuring appropriate escalation of risks and issues to facilitate successful feature releases and continuous improvement of team delivery and behavior. We are looking for a Scrum Master who is passionate about driving continuous improvement in digital product delivery. This candidate will have a strong understanding of agile principles and a proven ability to foster collaborative teamwork across multiple product teams and external partners. They will provide effective guidance and leadership, ensuring consistent improvement in communication and delivery patterns, and thrive in a fast-paced, self-organized setting.

Responsibilities

• Agile Advocate: The Scrum Master must know and constantly evolve their expertise of Scrum and Agile guidelines and methodologies. This role will be accountable for adhering to scrum principles while ensuring teams are following, improving, and adjusting Agile practices to deliver high-quality digital products.
• Collaboration Coach: A great Scrum Master must not only know what to do but must bring everyone along and reinforce the why and the how. As a coach, the Scrum Master will encourage their teammates to work together, improve their hard skills but more importantly their soft skills to maximize the potential of the team.
• Impediment Eliminator: As a servant-leader the Scrum Master will live within the scrum team, using their observation and experience to identify risk, dependencies, and impediments. More importantly, they will maintain a wide-angle view to identify cross-team dependencies and system-wide blockers.
• Retrospective Facilitator: The Scrum Master will facilitate retrospective for their teams by setting the stage and creating an open environment in which the team can collaborate and discuss ideas to help the team reach its goals. They must carefully ask powerful and sometimes pointed questions to encourage discussion and provide perspective. Through structured facilitation the Scrum Master will win the crowd by listening to understand instead of listening to act, ultimately growing a strong team.
• Measurement Maker: If we can’t measure it, we can’t improve it. The Scrum Master is responsible for the team’s use of Jira to track the priorities of the team, opportunities for improvement and ensure the team is improving their estimation and predictability. The role will teach our teams how to measure and improve performance over time, using data to inform decision making and prioritization.

Requirements

• Significant experience in leading teams/organizations in bringing high quality digital products to market across mobile, desktop, or both.
• Minimum of 3 years of professional experience in digital product environments, with at least 2 years in a full-time Scrum Master capacity.
• Bachelor’s degree required.
• Scrum Master Certification.
• Experience with JIRA/Confluence or similar Agile collaboration tools.

Nice-to-haves

• Certification in SAFe is a plus.
• Previous experience as a product owner or engineer is a plus but not required.
• Knowledge of procurement in general is a plus.

Benefits

• Flexible PTO.
• Comprehensive Vision/Dental/Healthcare.