Seasonal Customer Service Associate

$29,120 - $29,120/Yr

Support Services Group - Waco, TX

Full-time - Entry Level

Remote - Waco, TX

Administrative and Support Services

About the position

As a Seasonal Customer Service Associate at Support Services Group, you will play a crucial role in providing exceptional customer support during the busy season. This hybrid position involves answering customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. You will be part of a dynamic team dedicated to delivering outstanding service to clients while also receiving training and support for your professional development.

Responsibilities

• Promptly answer all customer calls and help resolve issues effectively.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Place customer orders accurately.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• PC skills; experience with Windows-based computer applications is a plus.
• Excellent organizational, written, and oral communication skills.
• Ability to multi-task, stay focused, and self-manage.
• Must be able to pass a background check.
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Nice-to-haves

• Experience in sales or customer service.

Benefits

• Flexible schedule